Vanessa Hensley and her partner, Aaron Saini, entered KFC in Exeter only to discover its “absolutely disgraceful” lack of meat-free meals that they had once offered. The pescatarian claimed she felt “discriminated.”
“We were all going to treat ourselves as a household to a family bargain bucket and also a vegetarian meal for myself,” she said. “When my partner got to the till to order, they said, unfortunately, we haven’t got any vegan or vegetarian options on the menu anymore. I thought that was absolutely disgraceful.
“They didn’t say a reason why; they were quite rude to my partner,” she added. “I think it’s disgusting because there’s more and more people becoming vegan and vegetarian these days.” 
Woman Upset Over KFC’s Lack of Meat-Free Meals
Hensley had hoped the restaurant would offer the vegetarian burger or veggie and rice dish, but she was very disappointed.
“I’m not going to KFC ever again,” said Hensley. She explained that the workers made her feel “as though we vegetarians and vegans don’t mean anything to them.” She suggests that KFC should put up a sign to notify people that there are no meat-free meals available. “For a takeaway and eat-in restaurant, they’re kind of losing out on money.”
After the “discriminating” incident, the couple left KFC and enjoyed fish and chips at another restaurant.
In response, a KFC spokesperson expressed that the situation was a shame. “We never want our fans to leave feeling disappointed. It’s always amazing to see how popular our Original Recipe Vegan Burger is, but due to less demand from people out and about at the start of this year and our focus on running our restaurants responsibly with smaller teams, we prioritized the vegan burger in areas where it was a massive hit,” the spokesperson explained.
“We’re sorry this guest wasn’t able to get their hands on one.” 
Should Fast Food Restaurants Offer Vegan Food?
The vegan and vegetarian menus in many fast-food chains often include little more than French fries, plain salads, and black coffee. This is surprising since the plant-based food industry that includes alternatives to animal products generates over 13 billion dollars in sales every year in the United States. 
Despite the rise in veganism, many owners don’t feel the extra effort will pay off. For one, it holds a high additional cost. Also, vegan options could clash with the overall brand. Others have tried to provide vegan options, but they weren’t popular enough to sustain, so they removed them from their menus. However, the number of people who identify as a vegan has increased by 600% over three years. So the demand is there, but some brands better capitalize on it than others.